To help us provide you with a quick response, please be as specific as possible when describing your problem.
If this is an emergency, something affecting life or causing property damage, please call 512.693.4772, follow the prompts to get to the afterhours emergency answering service. If necessary, call 911 before calling our office.
The Emergency Service is expressly for emergencies. An emergency is defined as anything causing excessive damage to the property or threat to life. For instance, unstoppable running water inside the property, sewage backing up into the property, or an electrical hazard where injury to self, others or fire is imminent. In extreme heat air conditioning and in extreme cold heaters can be reported but service will be based on availability of the service company. Accidental lock outs are not emergencies and are usually a tenant charge.
Routine maintenance requests are processed only during normal business hours. After we receive your request, someone should be in contact with you. If you don’t hear from anyone, please call our office to follow up.You will be responsible for the payment of any invoice for which a repair is due to damage caused by you. You will also be responsible for a trip charge if we are unable access you unit at the agree time.
Your maintenance request is important to us and we want to get you taken care of as quickly as possible! So please fill in all blanks in the form to the left, thank you!
